{"id":49,"date":"2025-04-13T15:03:52","date_gmt":"2025-04-13T15:03:52","guid":{"rendered":"https:\/\/timbercr.com\/?page_id=49"},"modified":"2025-04-20T17:35:38","modified_gmt":"2025-04-20T17:35:38","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/timbercr.com\/en\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"49\" class=\"elementor elementor-49\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdf3919 e-flex e-con-boxed e-con e-parent\" data-id=\"cdf3919\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3fbe1e elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"a3fbe1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><\/span><a href=\"https:\/\/timbercr.com\/en\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbde1ac elementor-widget elementor-widget-heading\" data-id=\"bbde1ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b25a02 e-flex e-con-boxed e-con e-parent\" data-id=\"5b25a02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d77e57 e-con-full e-flex e-con e-child\" data-id=\"8d77e57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ef7cfe elementor-widget elementor-widget-text-editor\" data-id=\"8ef7cfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At <\/span><b>Timber CR<\/b><span style=\"font-weight: 400;\">, we are committed to resolving any issues related to:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7316df9 elementor-widget elementor-widget-text-editor\" data-id=\"7316df9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Processing defects (cracks, warping, moisture)<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Errors in order specifications<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Damage attributable to packaging or handling prior to delivery<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdffb59 elementor-widget elementor-widget-text-editor\" data-id=\"cdffb59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Claims must be submitted within <\/span><span style=\"color: #ff9900;\"><b>5 business days<\/b><\/span><span style=\"font-weight: 400;\"> of receiving the order and must include photos and a description of the issue.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-058dcb5 elementor-widget elementor-widget-text-editor\" data-id=\"058dcb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-weight: 400;\">This policy does <\/span><b><span style=\"color: #ff9900;\">not cover<\/span><\/b><span style=\"font-weight: 400;\"> damage caused by improper storage, handling after delivery, or incorrect product usage.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-819a3ea e-con-full e-flex e-con e-child\" data-id=\"819a3ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba94836 elementor-widget elementor-widget-image\" data-id=\"ba94836\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"572\" src=\"https:\/\/timbercr.com\/wp-content\/uploads\/2025\/04\/wood-crack.jpg\" class=\"attachment-large size-large wp-image-516\" alt=\"wood-crack\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15ecfa0 e-flex e-con-boxed e-con e-parent\" data-id=\"15ecfa0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee13cda elementor-widget elementor-widget-heading\" data-id=\"ee13cda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Required Documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9efe0b9 elementor-widget elementor-widget-text-editor\" data-id=\"9efe0b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Copy of invoice and delivery guide<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Timber transport permit (if applicable)<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reference photos of the batch<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product technical sheet<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a81585e elementor-widget elementor-widget-text-editor\" data-id=\"a81585e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Authorized Signature and Stamp:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> [Responsible Person\u2019s Name]<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> [Title]<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>Timber CR<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> [Phone \/ Email]<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Warranty Policy At Timber CR, we are committed to resolving any issues related to: Processing defects (cracks, warping, moisture) Errors in order specifications Damage attributable to packaging or handling prior to delivery Claims must be submitted within 5 business days of receiving the order and must include photos and a description of the issue. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.8 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Warranty Policy - Timber CR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/timbercr.com\/en\/warranty-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty Policy\" \/>\n<meta property=\"og:description\" content=\"Home Warranty Policy At Timber CR, we are committed to resolving any issues related to: Processing defects (cracks, warping, moisture) Errors in order specifications Damage attributable to packaging or handling prior to delivery Claims must be submitted within 5 business days of receiving the order and must include photos and a description of the issue. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"http:\/\/timbercr.com\/en\/warranty-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Timber CR\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-20T17:35:38+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/timbercr.com\/wp-content\/uploads\/2025\/04\/wood-crack.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/timbercr.com\\\/es\\\/politica-de-garantia\\\/\",\"url\":\"http:\\\/\\\/timbercr.com\\\/es\\\/politica-de-garantia\\\/\",\"name\":\"Warranty Policy - Timber CR\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/timbercr.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\\\/\\\/timbercr.com\\\/es\\\/politica-de-garantia\\\/#primaryimage\"},\"image\":{\"@id\":\"http:\\\/\\\/timbercr.com\\\/es\\\/politica-de-garantia\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/timbercr.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/wood-crack.jpg\",\"datePublished\":\"2025-04-13T15:03:52+00:00\",\"dateModified\":\"2025-04-20T17:35:38+00:00\",\"breadcrumb\":{\"@id\":\"http:\\\/\\\/timbercr.com\\\/es\\\/politica-de-garantia\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\\\/\\\/timbercr.com\\\/es\\\/politica-de-garantia\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\\\/\\\/timbercr.com\\\/es\\\/politica-de-garantia\\\/#primaryimage\",\"url\":\"http:\\\/\\\/timbercr.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/wood-crack.jpg\",\"contentUrl\":\"http:\\\/\\\/timbercr.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/wood-crack.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\\\/\\\/timbercr.com\\\/es\\\/politica-de-garantia\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/timbercr.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Warranty Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/timbercr.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/timbercr.com\\\/en\\\/\",\"name\":\"Timber CR\",\"description\":\"Rooted in Quality, Built for Generations\",\"publisher\":{\"@id\":\"https:\\\/\\\/timbercr.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/timbercr.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/timbercr.com\\\/en\\\/#organization\",\"name\":\"Timber CR\",\"url\":\"https:\\\/\\\/timbercr.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/timbercr.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/timbercr.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/logo-icon-oficial.png\",\"contentUrl\":\"https:\\\/\\\/timbercr.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/logo-icon-oficial.png\",\"width\":500,\"height\":500,\"caption\":\"Timber CR\"},\"image\":{\"@id\":\"https:\\\/\\\/timbercr.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"description\":\"WE ARE A WELL-ESTABLISHED FAMILY RUN COMPANY WITH ROOTS\u2002IN COSTA RICA, DEDICATED TO EXCELLENCE, SUSTAINABILITY AND WITH RESPECT TO NATURE. We are engaged in the use of processing for RV that is based on the\u2002fineness of the woods, balsa production, responsible forestry and sustainable environmental and social development practices\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Warranty Policy - Timber CR","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/timbercr.com\/en\/warranty-policy\/","og_locale":"en_US","og_type":"article","og_title":"Warranty Policy","og_description":"Home Warranty Policy At Timber CR, we are committed to resolving any issues related to: Processing defects (cracks, warping, moisture) Errors in order specifications Damage attributable to packaging or handling prior to delivery Claims must be submitted within 5 business days of receiving the order and must include photos and a description of the issue. [&hellip;]","og_url":"http:\/\/timbercr.com\/en\/warranty-policy\/","og_site_name":"Timber CR","article_modified_time":"2025-04-20T17:35:38+00:00","og_image":[{"url":"http:\/\/timbercr.com\/wp-content\/uploads\/2025\/04\/wood-crack.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"http:\/\/timbercr.com\/es\/politica-de-garantia\/","url":"http:\/\/timbercr.com\/es\/politica-de-garantia\/","name":"Warranty Policy - Timber CR","isPartOf":{"@id":"https:\/\/timbercr.com\/en\/#website"},"primaryImageOfPage":{"@id":"http:\/\/timbercr.com\/es\/politica-de-garantia\/#primaryimage"},"image":{"@id":"http:\/\/timbercr.com\/es\/politica-de-garantia\/#primaryimage"},"thumbnailUrl":"http:\/\/timbercr.com\/wp-content\/uploads\/2025\/04\/wood-crack.jpg","datePublished":"2025-04-13T15:03:52+00:00","dateModified":"2025-04-20T17:35:38+00:00","breadcrumb":{"@id":"http:\/\/timbercr.com\/es\/politica-de-garantia\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["http:\/\/timbercr.com\/es\/politica-de-garantia\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/timbercr.com\/es\/politica-de-garantia\/#primaryimage","url":"http:\/\/timbercr.com\/wp-content\/uploads\/2025\/04\/wood-crack.jpg","contentUrl":"http:\/\/timbercr.com\/wp-content\/uploads\/2025\/04\/wood-crack.jpg"},{"@type":"BreadcrumbList","@id":"http:\/\/timbercr.com\/es\/politica-de-garantia\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/timbercr.com\/en\/"},{"@type":"ListItem","position":2,"name":"Warranty Policy"}]},{"@type":"WebSite","@id":"https:\/\/timbercr.com\/en\/#website","url":"https:\/\/timbercr.com\/en\/","name":"Timber CR","description":"Rooted in Quality, Built for Generations","publisher":{"@id":"https:\/\/timbercr.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/timbercr.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/timbercr.com\/en\/#organization","name":"Timber CR","url":"https:\/\/timbercr.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/timbercr.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/timbercr.com\/wp-content\/uploads\/2025\/04\/logo-icon-oficial.png","contentUrl":"https:\/\/timbercr.com\/wp-content\/uploads\/2025\/04\/logo-icon-oficial.png","width":500,"height":500,"caption":"Timber CR"},"image":{"@id":"https:\/\/timbercr.com\/en\/#\/schema\/logo\/image\/"},"description":"WE ARE A WELL-ESTABLISHED FAMILY RUN COMPANY WITH ROOTS\u2002IN COSTA RICA, DEDICATED TO EXCELLENCE, SUSTAINABILITY AND WITH RESPECT TO NATURE. We are engaged in the use of processing for RV that is based on the\u2002fineness of the woods, balsa production, responsible forestry and sustainable environmental and social development practices"}]}},"_links":{"self":[{"href":"https:\/\/timbercr.com\/en\/wp-json\/wp\/v2\/pages\/49","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/timbercr.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/timbercr.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/timbercr.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/timbercr.com\/en\/wp-json\/wp\/v2\/comments?post=49"}],"version-history":[{"count":16,"href":"https:\/\/timbercr.com\/en\/wp-json\/wp\/v2\/pages\/49\/revisions"}],"predecessor-version":[{"id":1152,"href":"https:\/\/timbercr.com\/en\/wp-json\/wp\/v2\/pages\/49\/revisions\/1152"}],"wp:attachment":[{"href":"https:\/\/timbercr.com\/en\/wp-json\/wp\/v2\/media?parent=49"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}