We’re here to help
At Timber CR, we believe that an excellent experience doesn’t end at the sale. Our Customer Service team is committed to providing you with close, personalized, and efficient support throughout every stage of your purchase.
We take pride in building long-term relationships with our clients — based on trust, clear communication, and delivering what we promise.
How Can We Help You?
Whether this is your first order, you need technical assistance, or you have questions about our processes, we’re ready to respond quickly and professionally.
Here are some of the main areas we cover
Quotes and product consultations
Order status and shipping logistics
Technical specifications of our wood products
Certifications and legal documentation
Claims, exchanges, and returns
Requests for technical visits or samples
Contact Channels
You can reach us through the following:
Phone: [+506 XXXX-XXXX]
WhatsApp: [+506 XXXX-XXXX]
Email: servicio@timbercr.com
Contact Form: Available in the Contact Us section
Business Hours:
🕗 Monday to Friday: 8:00 a.m. – 5:00 p.m.
🕘 Saturday: 8:00 a.m. – 12:00 noon
Need a Fast Response?
Complete our online form and one of our advisors will get in touch with you within 24 to 48 business hours. We’re committed to providing real solutions — no long waits or automated replies.
