Warranty Policy
At Timber CR, we are committed to resolving any issues related to:
- Processing defects (cracks, warping, moisture)
- Errors in order specifications
- Damage attributable to packaging or handling prior to delivery
Claims must be submitted within 5 business days of receiving the order and must include photos and a description of the issue.
This policy does not cover damage caused by improper storage, handling after delivery, or incorrect product usage.
Required Documentation
- Copy of invoice and delivery guide
- Timber transport permit (if applicable)
- Reference photos of the batch
- Product technical sheet
Authorized Signature and Stamp:
[Responsible Person’s Name]
[Title]
Timber CR
[Phone / Email]
